Frequently Asked
Questions

Every SKF product we supply comes with original factory certificates, Certificate of Conformance (COC), and batch inspection reports. You can verify authenticity via SKF's official online traceability portal using the product's QR code or batch number printed on the packaging. We also provide full customs declaration documents for each shipment.

We provide a complete documentation package with every order: SKF original factory certificate, Certificate of Conformance (COC), batch quality inspection report, customs declaration documents, and packing list. For OEM and distributor clients, we can also supply additional traceability documentation on request.

Yes. We maintain direct long-term cooperative relations with SKF global distribution centers and official warehouses. There are no middlemen in our supply chain -- all products are sourced exclusively from SKF official channels, ensuring 100% genuine quality with complete batch traceability.

Counterfeit and grey-market bearings lack official documentation, consistent quality control, and factory traceability. Our bearings are 100% original SKF products with full COC and batch inspection reports -- identical to what SKF authorized distributors supply. We do not handle, repackage, or substitute any products.

Yes. We welcome third-party inspection arrangements. Clients may appoint a qualified inspection agency to verify product authenticity, packaging integrity, and documentation completeness before shipment. Please inform us at the time of order so we can coordinate accordingly.

For most countries and regions, we achieve stable door-to-door delivery within 7-15 business days via established international freight channels. Delivery times may vary slightly based on destination customs clearance. For urgent requirements, please contact us to discuss expedited shipping options.

We have no strict minimum order quantity for standard models. Whether you need a single bearing for emergency maintenance or a bulk batch for OEM production, we can accommodate your requirements. Volume pricing is available for larger orders -- please request a quotation with your model list and quantities.

Yes. We maintain a large dedicated SKF inventory covering over 95% of SKF conventional models. In-stock orders confirmed before our daily cut-off time can be dispatched the same business day. Please contact us to confirm stock availability for your specific model numbers.

Yes. We provide customized packaging, label printing, and technical documentation services tailored to your requirements. This is particularly useful for authorized distributors and OEM clients who require branded packaging or specific labeling formats for their end customers.

All products we supply carry SKF's original factory warranty. Since our bearings are sourced directly from SKF official factories and warehouses with complete traceability documentation, they are covered under the same warranty terms as any SKF-authorized channel supply. Please retain your COC and batch inspection report as warranty evidence.

Please contact us immediately at info@skf-ome.com with your order number, photos of the packaging and product, and a description of the issue. Our team will assess the situation and arrange a replacement shipment or credit as appropriate. We take all quality claims seriously and aim to resolve them within 2 business days.

Yes. This is one of our key strengths. Our network and inventory depth allows us to locate and supply rare, discontinued, or low-production-volume SKF models that are difficult to obtain through standard channels. Please send us the full model number and required quantity and we will respond with availability within one business day.

Our standard response time is within one business day for all after-sales inquiries, including warranty claims, replacement requests, and documentation queries. For urgent situations involving production downtime, please call us directly at +852 5913 9345 or +852 5292 4027 for immediate assistance.

Absolutely. Our SKF-certified technical team can provide bearing selection guidance based on your application parameters -- including load type, speed, operating temperature, misalignment requirements, and environmental conditions. Please provide as much detail as possible about your equipment and operating conditions when submitting your inquiry.

Yes. We provide installation guidance documentation and can advise on correct fitting methods, recommended tools (such as SKF TIH heaters and TMMA pullers), lubrication intervals, and condition monitoring practices. For complex applications, our technical team is available for direct consultation via email or phone.

Our technical team has deep experience across wind power generation (main shaft, gearbox, pitch bearings), automotive OEM production lines, steel mill rolling and continuous casting equipment, mining crushers and conveyors, and precision construction machinery. We understand the demanding performance requirements of these industries and can recommend the most appropriate SKF bearing solutions.